Support
How can we help?
We build the CustTV player — a fast, neutral app for your own Ministra/Stalker portal. Email us about anything to do with the app itself, or find quick answers below.
Email our support team
The fastest way to reach a human. We read every message and reply as soon as we can.
support@custtv.comHelp us help you faster
Pop these details into your email and we can skip the back-and-forth:
- Your device and OS (e.g. iPhone 15 / iOS 18, Samsung TV, Windows 11)
- The app version (shown in the app’s Settings screen)
- Your portal type — Ministra or Stalker
- What you did, what you expected, and what happened instead
What we can (and can’t) help with
CustTV is a media player only. We can help with the app itself — installation, sign-in, device pairing, playback settings, and account or billing for your CustTV plan.
We don’t supply, sell, or control any channels, streams, or content. Anything about what’s available to watch — missing channels, a portal that won’t connect, buffering from the source, or your portal subscription — is handled by your own portal provider, not by us. Please contact them for those.
For legal or copyright matters, email legal@custtv.com. See our Legal Notice for how content reports are handled.